Return & Refund Policy
Return & Refund Policy
Business Name: Wear Prime
Email: info@wearprime.co.uk
Address: 10 Hulme Street, Salford, Greater Manchester, M5 4PF, United Kingdom
Return Policy
At Wear Prime, we strive to ensure that every product meets your expectations. If you are not fully satisfied with your purchase due to a valid reason, you may request a return within 14 days of receiving your order.
To be eligible for a return, the item must:
- Be unused and in its original condition
- Be returned in the original packaging
- Include all tags, accessories, and components
Returns that do not meet these conditions may not be accepted.
Non-Returnable Items
Please note that we do not accept returns in the following cases:
- Items returned after 14 days of delivery
- Used, damaged, or altered products
- Change of mind or personal preference
We encourage customers to carefully review product details before placing an order.
Return Process
To initiate a return, please contact us at info@wearprime.co.uk with your order details.
Once your request is reviewed and approved, we will provide you with return instructions, including the return address.
Please do not send items back without prior authorization, as unauthorized returns may not be processed.
Refund Policy
Once we receive your returned item, it will be inspected to ensure it meets our return requirements.
If approved, your refund will be processed within 7 business days to your original payment method.
Depending on your payment provider, it may take additional time for the refund to reflect in your account.
Late or Missing Refunds
If you have not received your refund after the stated processing time:
- Check your bank account again
- Contact your payment provider or bank
- If the issue persists, contact us at info@wearprime.co.uk
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
We may request photo or video evidence to assess the issue and provide a suitable resolution, such as a replacement or refund.
Shipping Costs for Returns
Customers are responsible for return shipping costs unless the item received is defective or incorrect.
Original shipping charges (if any) are non-refundable.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us: