Frequently Asked Questions (FAQs)

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Orders & Payments

How do I place an order?

Placing an order is simple. Browse our products, select your preferred item, and click “Add to Cart.” Once ready, proceed to checkout and follow the steps to complete your purchase securely.

What payment methods do you accept?

We accept secure payments via Shopify Payments, including Visa, Mastercard, American Express, Apple Pay, Google Pay, and Shop Pay.

Will I receive an order confirmation?

Yes, once your order is successfully placed, you will receive a confirmation email with your order details.

Shipping & Delivery

How long does shipping take?

Orders are processed within 1–2 business days. After dispatch, delivery typically takes 7–10 business days.

What is your order cut-off time?

Our daily cut-off time is 9:00 PM (GMT+1). Orders placed after this time will be processed the next business day.

Which shipping carriers do you use?

We use trusted shipping providers such as FedEx and Royal Mail to deliver your orders.

Do you provide tracking information?

Yes, once your order is shipped, you will receive a tracking number via email so you can monitor your delivery.

What if my order is delayed?

Delays can occur due to external factors such as courier issues, weather, or high demand. If your order is significantly delayed, please contact us for assistance.

Returns & Refunds

What is your return policy?

We offer a 14-day return policy for eligible items. Products must be unused, in original condition, and returned with all packaging and tags.

Can I return an item if I change my mind?

No, we do not accept returns for change of mind or personal preference. Please review product details carefully before purchasing.

How long does it take to receive a refund?

Once your return is approved and inspected, refunds are processed within 7 business days to your original payment method.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the item received is defective or incorrect.

What should I do if I receive a damaged or wrong item?

Please contact us within 48 hours of delivery with photo or video evidence. We will review your case and provide a suitable resolution.

Order Cancellation

Can I cancel my order?

Orders can be cancelled only before they are processed or dispatched. Please contact us immediately if you wish to cancel your order.

What happens if my order has already been shipped?

If your order has been dispatched, it cannot be cancelled. You may refer to our Return & Refund Policy for further assistance.

Products & Availability

Are your products in stock?

We strive to keep our inventory updated. However, in rare cases, items may become unavailable after an order is placed. If this happens, we will notify you and issue a refund if necessary.

Do product colors look exactly the same in real life?

We aim to display product colors as accurately as possible. However, slight variations may occur due to lighting and screen settings.

Security & Privacy

Is my payment information secure?

Yes, all payments are processed through secure, encrypted payment gateways. We do not store your payment details.

Do you share my personal information?

No, we do not sell or share your personal information with third parties, except as required to process your order (e.g., payment and shipping providers).

Contact & Support

How can I contact you?

You can reach us anytime via email at info@wearprime.co.uk or by phone at +44 7828 725246.

How long does it take to get a response?

We aim to respond to all inquiries within 24 hours.

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General Questions

Do you offer discounts or promotions?

We occasionally offer promotions and discounts. Please check our website or subscribe to our updates to stay informed.

Can I modify my order after placing it?

Changes can only be made before the order is processed. Please contact us as soon as possible if you need to make changes.